Paid lounge access conditions

Here is what you need to know when purchasing access to our KLM lounges at Amsterdam Airport Schiphol.

1. Paid Lounge Access

1.1 Lounge access is a privilege for some KLM customers based on their departure travel class or Flying Blue tier level. If you do not meet these requirements, KLM might offer you the possibility to visit the Non-Schengen or Schengen KLM Crown Lounge at Amsterdam Airport Schiphol (Lounge), at a fee. This service is called “Paid Lounge Access”. Paid Lounge Access is only offered during off-peak hours, meaning not fully occupied by customers with regular lounge access based on their Flying Blue tier level or departure travel class.

1.2 You purchase access to either the Non-Schengen or Schengen Crown Lounge, based on your destination, which is shown in the offer. During your stay in the Lounge, you can make use of all facilities which are offered in the Lounge, except the charged services like Sleep Cabins or Sense Pods. Please visit lounge.klm.com to see which facilities our Lounges have to offer.

1.3 Once you have purchased Lounge Access, it added to your booking. You can enter the Lounge by scanning your boarding pass at the lounge entrance.

1.4 You can enter the Lounge at any time before departure, as long as it is on the same day of departure. Be sure to check the opening hours of the Lounge on lounge.klm.com.

1.5 Once you’ve purchased Lounge Access, it is not possible to change, transfer, or cancel your reservation. If you’ve purchased Paid Lounge Access online and cancel within 24 hours after your purchase, Paragraph 3.3 of these conditions applies.

2. Requirements and qualifications

2.1 In order to access the Lounge, you represent and warrant that you possess the legal authority to enter into this agreement and subsequently to be bound by the terms and conditions of this agreement; and

2.2 You further represent that all information supplied by you in order to make a Lounge reservation is accurate and that you will not make any speculative, false, or fraudulent reservation. You further represent that you will only make reservations for yourself or for another person on whose behalf you are entitled to act, and which person also complies with the requirements set out in Paragraph 2.1 of these conditions.

3. Refund

3.1 You are entitled to a refund of your Paid Lounge Access if:

  • your flight to Amsterdam Airport Schiphol is delayed, and you did not enter the lounge;
  • you bought an upgrade to Business Class, which includes lounge access;
  • your flight is involuntarily rescheduled or rebooked.

3.2 In case of major disruptions, it could be that your access to the lounge will be denied. In this case, you will be entitled to a refund.

3.3 If you purchased Paid Lounge Access via an online channel and request a refund within 24 hours after purchase, without making use of your Lounge Access, you are entitled to a refund.

3.4 You can request a refund by filling out our refund form.

3.5 No refund will be made if you do not meet the above-mentioned criteria.

4. Use of your personal details

4.1 KLM Royal Dutch Airlines will use your name and flight details for the fulfillment of your reservation in accordance with the KLM privacy statement.

4.2 If you choose to provide your e-mail address, we may use this to send you a receipt, provide general information about our lounges, and ask you to give feedback on your lounge experience.