Assistance

Whether your child is taking a trip by themselves, you need assistance during your trip, or you’re travelling with your pet – we’ll share the latest updates on travelling during these unprecedented times.

Children travelling alone

As of 1 November 2021, we welcome children travelling alone on flights on most of our destinations. Please contact us to check availability on the destination of your choice.

Contact the KLM Customer Contact Centre

Read more about our Unaccompanied Minor service

If you requested the Unaccompanied Minor service, you can check in your child at any check-in desk at Amsterdam Airport. Shortly after you receive the boarding pass, 1 of our agents will pick up your child.

Assistance

At some destinations, due to local restrictions, the offer of health assistance might be limited. If this is the case for your destination, you will be informed when you request your assistance.

Travelling with pets

Are you flying with KLM and transferring at Amsterdam Airport? You’re still allowed to take your pet with you in the cabin. It would really help us if you make the reservation for your pet close to your departure date, but at least 48 hours before departure.

Do you have an existing booking with a reservation to bring your pet in the hold, and do you have a transfer at Schiphol airport? We’ll contact you as soon as possible.

If you are on a direct flight to Amsterdam, your pet is allowed to travel in the hold. Unfortunately, if you have more than 3 hours of transfer time, your pet cannot travel in the hold.

Until 31 March 2022, it’s not possible to bring pets in the cabin or in the hold on flights to China.

View the regular requirements to bring your pet